Introduction:
At Deritiz, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, our return policy ensures a smooth and hassle-free process.
Eligibility:
- Returns must be initiated within 30 days of receiving the item.
- Items must be unused, in original packaging, and in the same condition as received.
- Proof of purchase is required.
Non-Returnable Items:
- Perishable goods
- Custom or personalized items
- Sale items
Return Process:
- Initiate Return: Contact our customer service at [Your Contact Information] to initiate a return.
- Ship Item: Pack the item securely and ship it to the address provided by our customer service.
- Refund: Once we receive and inspect the item, we will process your refund to the original payment method within 7-10 business days.
Exchanges:
If you need to exchange an item, please contact our customer service. Exchanges are subject to product availability.
Return Shipping:
Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).
Contact Us:
For any questions or assistance, please reach out to our customer service at [email protected]
Changes to Return Policy:
We may update this policy periodically. Any changes will be posted on this page.